Frequently Asked Questions
Everything you need to know about your Natalie Rolt shopping experience.
How long does it take for my order to be dispatched?
As many of our pieces are made-to-order in our Australian studio, please allow 2-4 business days for processing and dispatch. You will receive a tracking number via email once your order is on its way.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What is your return policy?
We offer returns for store credit within 14 days of delivery for full-priced items. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items and custom orders are final sale.
How do I ensure I select the correct size?
We provide a comprehensive size guide on each product page. If you are between sizes or need specific measurements, our customer care team is available to provide personalized fit advice via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options including Afterpay and Klarna for eligible regions.
Can I make changes to my order after it has been placed?
Because we begin processing orders quickly, we are unable to guarantee changes. Please contact our support team immediately if you need to update your shipping address or item details.